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Setting up

Settings and features

Provider details, the two email addresses, brand status, and the features you can switch for each brand.

Settings holds the provider details drivers see and the features available to drivers on the selected brand. It works like Branding: changes are saved as a draft and reach drivers only when you Publish.

Brand status

Below the brand selector, a status card shows the selected brand as Live in the driver app or Not live yet, with a tile for each of Branding, Content, Legal and Settings marked Configured or Not configured. Only what is published counts; a saved draft does not. A brand goes live automatically once all four are configured. Default always shows Live, because it is always served to drivers whose brand is not live; where one of its areas is incomplete, its card says how many still need configuring.

Provider details

FieldWhere it appears
Provider nameThe app's help and contact screens, and wherever a logo does not fit
ABNThe statement and the lease agreement
Support phoneThe app's Contact action and Help & support; drivers tap it to call
Support contact emailThe app's help screens and the statement letterhead
Budget increase requests emailNot shown to drivers. Requests from Adjust limits are sent here.

App features

FeatureWhen onStarts
Direct payment toggle in claimsA driver can ask for a claim to be paid straight to the merchant instead of reimbursedOn
Monthly benefit statementsEach driver's monthly statement is emailed to them. Statements in the app are always available, whatever this setting. It cannot be switched on until the statement email template and a sender address with an enrolled domain are set up in Catch-e.Off
Only allow increases in budget changesBudget change requests from the app can ask for more, never less; the minus buttons are hidden in Adjust limitsOff

Other settings

  • Budget change request limit. How often a driver may send a request from Adjust limits: Weekly (every 7 days), Monthly (every 30 days), Quarterly (every 90 days) or Yearly (every 365 days). Monthly is the default.
  • Receipt extraction. How confident the app's receipt scanning must be before it accepts the values it reads, as a confidence threshold from 0 to 100, or Use the platform default.
  • Coming soon. In-app assistant, Vehicle marketplace, Push rejected claims back to the driver and Novated saving screen are shown but cannot be switched on yet.

Procedure: changing the support details

  1. Choose the brand.
  2. Edit the field. A phone number or email address in an invalid format is flagged and cannot be saved.
  3. Choose Save, then Publish.
  4. After the app's next refresh, check Profile > Help & support in the app.

Warning: Check the support number and email addresses before you publish. Once published, every driver on the brand sees them. On a live brand other than Default, publishing with a required detail blank takes the brand off live, after a warning.

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