How to get help

Need help, want a new feature or have feedback? Lily is your starting point. Lily is the in-app support assistant built right into Catch-e, available from any screen.

To open Lily, click the Chat icon in the top corner of Catch-e at any time. Lily will guide you to the right place and can log your request directly, so you don't need to email anyone or fill out separate forms.

Here's what you can ask Lily to help with:

Ask a question

Lily can search over 2000 historical knowledge articles to find the answer you need.

Request a new feature or system change

Use Lily when you'd like a new feature added, or a change made to something that already exists in the system. Give Lily as much detail as you can about what you need and why. The more context you provide, the faster our team can action your request seamlessly.

Request support

Lily can direct you to our dedicated support team, who can answer your questions between the hours of 09:00 and 17:00.