Support can assist with system issues, data corrections, and operational queries. In many cases they will also guide you through what information is required before changes can be made. Please use support.catch-e.com.au or use Lily inside the Catch-e app via the Chat icon in the top right of the navigation menu.

Fuel card corrections must be handled by Catch-e support.

Before contacting support, go to Fleet → Card Services → Cards and locate the incorrectly linked card. If possible, reassign it to the correct contract.

Then provide support with:

• the correct Contract ID

• the card number

• details of any additional incorrectly assigned cards (a list or spreadsheet is helpful if there are multiple)

Catch-e support will then move the associated transactions to the correct contract.

No. System invoices cannot be deleted by users.

Catch-e support can delete invoices for you, either:

• completely, or

• partially (selected invoice rows only)

If only some rows are removed, the invoice can be reprinted and will automatically recalculate totals.

If the invoice relates to lease budgets, removing it will reset those budgets to “pending”, allowing corrections.

If the invoice has already been exported to an accounting system, additional steps may be required depending on how your accounting integration is managed.

To request an invoice correction, provide:

• invoice number

• contract number (if only part of the invoice is affected)

• confirmation of whether it has already been exported to accounting

Note: invoices that have been receipted cannot be deleted until the receipt is reversed.

Receipted invoices must be unreceipted before they can be corrected.

Once unreceipted, the amount can be placed “on account” until a corrected invoice is issued and ready for allocation.

Catch-e support can adjust lease start dates where required.

This will not change the original invoice date, but it will:

• update transaction dates within invoices

• update contract dates on the Contracts / Lease tab

• adjust billing periods in driver reporting

To request a change, provide:

• contract number

• correct lease start date

• invoice numbers (only if invoice dates also need adjustment)

Yes, but only if it has not been exported.

If it has not been exported:

• use Un-Post to return it to Pending

• edit or delete as required

If it has already been exported:

• create a reversing approval to neutralise the original

• then raise a new correct approval

If the approval has not been exported:

• delete it

• recreate it on the correct contract

If it has already been exported:

• create a reversing approval

• then raise a corrected approval on the correct contract