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Claims and notifications

Claim statuses and claim details

The three claim statuses and what the claim details screen shows.

All claims

Every claim the driver has submitted, with its category, status, amount and date. Filters for All categories and All dates sit at the top.

StatusMeaning
Pending approvalWith your team in Catch-e
ApprovedApproved in Catch-e
RejectedRejected in Catch-e. A claim your team deletes in Catch-e also shows as Rejected.

Your team sets these statuses in Catch-e as for any other claim. The app reflects the change on its next refresh, and the driver is notified automatically when a claim is approved or declined.

Claim details

SectionContents
Outcome bannerAn approved claim reads Reimbursed to your account, with the date where Catch-e holds a payment date. For novated lease claims it usually does not, and the claim says "Your reimbursement is on its way."
DetailsCategory, type, vehicle, date submitted, amount and GST, how it is being paid (for example Reimbursed to you), and any details the category needed, such as kWh for charging
DocumentsThe receipt and any other files attached

The reimbursement account is the one the driver enters under Preferences.

Sending a rejected claim back to the driver to fix and resubmit is not available yet.

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