Troubleshooting
The questions providers are most likely to be asked, and how to resolve them.
- A driver can't find their accountWhat to check when a driver sees "We can't set you up to drive".
- A driver isn't receiving notificationsWhy a push might not arrive, starting with the app's own list and the phone's permission.
- A figure in the app looks wrongHow to investigate a balance, budget or deduction a driver disputes.
- An odometer reading won't saveWhat to check when a reading has not reached Catch-e.
- A budget change hasn't been appliedWhy a request from Adjust limits does not change the budget by itself.
- The app isn't showing our brandingWhy a driver might see the wrong brand, or the Default brand.