A budget change hasn't been applied

Adjust limits sends a request. It does not change the budget.

Checks

1. Open the driver's lease detail in the portal and look at Budget change requests.
2. If the request is there, it is waiting for a decision. Open the lease in Catch-e and make the change, or decline it.
3. Choose Notify this driver to tell them the outcome.
4. The app shows the new budget on its next refresh.

If the request is not there

• No signal. Adjust limits sends nothing without a connection; the app says it is offline. Ask the driver to send it again.
• The request limit. A driver who has already sent a request within the limit set in Settings sees "You've already sent a request for this vehicle. To change your limits sooner, contact your provider."
• The email address. Check the Budget increase requests email address in Settings is correct.

Related articles

• Requesting a budget change
• Lease detail and budget change requests