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Troubleshooting

The app isn't showing our branding

Why a driver might see the wrong brand, or the Default brand.

The app applies branding only after the driver has signed in and been matched to your organisation.

Checks

  1. The driver has completed sign-in. Branding is not shown before a match.
  2. The driver's employer is on the right channel in Catch-e. The Drivers list shows the brand beneath the employer.
  3. The brand is live. In the brand selector it shows Live, not a count such as 2/4. If it is not live, its drivers see the Default brand; the status card on Settings shows which areas still need configuring.
  4. On Branding, with that brand selected, the status shows Published, not a saved draft.
  5. The change has had time to reach the app on its next configuration refresh.

A driver with two leases under different brands sees the brand of the vehicle currently selected.

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