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How information moves between the app, the portal and Catch-e

What the app reads from Catch-e, what it writes back, and what the portal supplies.

Catch-e holds the records. The app reads from Catch-e and writes a defined set of things back to it. The portal supplies the app with your configuration and reads driver information from Catch-e for your team. This article describes each of those flows.

What the app reads from Catch-e

  • The driver's personal details, employer and brand

  • Vehicles and leases, including the term, the deduction for each pay and how it is made up

  • The running-cost budget for each category

  • Every transaction since the lease began

  • Benefit statements

  • The status of each claim

  • The history of odometer readings

Each figure is displayed as Catch-e holds it. The app does not recalculate balances, budgets or deductions.

What the app writes back to Catch-e

Action

What is written

Where your team sees it

Submitting a claim

The claim, the receipt and any other files attached

Catch-e, as for a claim from the Driver Portal

Logging an odometer reading

The reading and the date

Catch-e; the driver profile audit log

Changing contact details during account setup or under Preferences

Only the fields the driver changed

Catch-e; the driver profile

Completing account setup

That set-up was completed, and the date

The Onboarding card on the driver profile

Sending a request from Adjust limits

A budget change request by category

The Budget increase requests email address; Budget change requests on the lease detail screen

Choosing notification types

The driver's preference for each type

Contact and preferences on the driver profile

A field the driver leaves unchanged writes nothing, and a field the driver clears never blanks the Catch-e record. Deleting the app account from Profile removes only the app login; nothing in Catch-e changes.

What the portal supplies to the app

Branding, provider details, feature settings, questions and answers, documents, links and legal documents, all set per brand; and the promotions, push notifications and odometer requests your team sends.

What the portal reads from Catch-e

Everything on the Drivers list, the driver profile and the lease detail screen is read live from Catch-e. None of it can be edited in the portal. Changes are made in Catch-e.

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